A number of businesses, be they small or large, do not have any formal policy signed by their Board, or procedures for staff to follow for the day day running of their department, this can cause in-house conflicts, and contribute to others area's of the Company not fulfilling their potential.  The larger Organisations such as PLC's have these processes in place, to ensure smooth running of the operation, you should consider this as a must for your Company too.

Each business has their own specific requirements, which is why I offer bespoke in-house tailoring, working with all departments not just the Credit Control Team, this ensures "buy in" from everyone.

People work better within a defined area, this eliminates any blurred boundaries of responsibility, empower the people to work within their scope they will be more comfortable, and be able to make clearer decisions.