I am a former Tutor of The Institute of Credit Management, my governing body, and I have trained both Credit Controllers and Credit Managers to the ICM standard, for both Advanced and Diploma certificates, on behalf of a private management training Company in Liverpool. I have also applied this training to each Organisation I have worked in, giving enormous benefit to both the staff and the businesses.
Collecting cash, at any time, but certainly in the present economic climate, is very hard, training the credit control teams to be more effective increases your cash flow.
Some Companies do not have any formal credit checking tools in place, sometimes due to the perceived cost, I can teach your staff how to use freely available tools, and how to interpret them to determine risk to your business.
Knowledge is power, as they say, so empowering your team with new skills will give them confidence in collecting debt.